Plan with confidence

Frequently asked questions

Planning a private Kobe experience? Start here, or contact us about your plans.

Is the tour private?

Yes. The Kobe personalized tour is designed as a private experience for your group.

Can I customize the tour?

Yes. The experience is shaped around your interests. Please ask us about your ideas and any itinerary limitations.

Can children join?

Please contact us to confirm whether the tour is suitable for your children, including age requirements and pricing.

How much walking is involved?

Walking depends on the itinerary. Please ask about walking distances and route accessibility before booking.

Where do we meet?

Please contact us to confirm the meeting location and time before booking.

What happens if it rains?

Please contact us to confirm the arrangements for rain and severe weather before booking.

What language is the tour in?

The tour is offered in English.

How do I pay?

Direct online booking is not available yet. Please ask us about booking options. Do not send payment-card details by email.

What is the cancellation policy?

Please confirm the cancellation terms for your selected booking option before payment.